1. Introduction
Welcome to Indash.
Indash is a smart shopping application developed by Green Box Studio (Pty) Ltd to help shoppers make informed purchasing decisions by comparing available grocery prices, generating optimized shopping plans, tracking promotions, managing shopping lists, and monitoring future purchases through Watchlists.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
By using Indash, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Depending on how you use Indash, we may collect the following information.
Account Information
When you create an account we may collect:
- Name
- Email address
- Password (stored securely using encryption)
- User account identifier
Location Information
Indash uses your device’s location to:
- find nearby participating stores
- generate Smart Plans
- generate Store Plans
- display promotions available near you
- calculate approximate distances to participating stores
Location information is only used while providing these services and is not shared with retailers to identify you personally.
Grocery Lists
When you create grocery lists, we store:
- grocery list names
- products added
- quantities
- shopping preferences
This information is used to generate shopping plans and calculate estimated savings.
Watchlists
When using the Watchlist feature we store:
- products you wish to monitor
- your target budget
- notification preferences
This allows Indash to notify you when opportunities matching your preferences become available.
Promotion Interactions
When you view promotions, we may record:
- promotion viewed
- date and time
- approximate location
- anonymous usage statistics
This helps improve promotion relevance and provides performance reporting to participating retailers.
Retailers receive aggregated analytics and cannot identify individual shoppers.
Device Information
We may collect:
- device model
- operating system version
- application version
- unique device identifiers
- crash reports
- diagnostic information
This information helps improve application performance and stability.
3. How We Use Your Information
We use your information to:
- provide shopping plans
- calculate estimated savings
- display nearby promotions
- personalize your shopping experience
- send important notifications
- improve application performance
- detect fraud or abuse
- respond to support requests
- comply with legal obligations
4. How Smart Plans Work
When you request a shopping plan, Indash compares available product pricing and promotions from participating retailers within your area.
Indash generates:
Store Plan
The estimated lowest-cost option for purchasing your entire grocery list from a single participating store.
Smart Plan
An optimized shopping plan that may recommend purchasing different products from different nearby participating stores in order to reduce the estimated overall cost.
Shopping plans are estimates based on the pricing information available to Indash at the time they are generated. Prices, promotions, stock availability, and retailer policies may change.
5. Promotions and Notifications
Indash may send notifications when:
- products on your Grocery List are promoted
- products on your Watchlist meet your target budget
- nearby participating stores publish relevant promotions
- important account or service updates occur
You may disable promotional notifications at any time through your device settings.
6. Payments
Where applicable, payments within Indash are processed using trusted third-party payment providers.
Indash does not store your complete payment card information.
Payment information is processed securely by our payment service providers.
7. Third-Party Services
Indash uses trusted third-party services to provide certain functionality.
These services may include:
- Google Play Services
- Google Maps Platform
- Firebase services (where applicable)
- Paystack
- Resend Email Services
Each third-party provider processes information according to its own privacy policies.
8. Information Sharing
We do not sell your personal information.
Information may be shared only:
- with service providers necessary to operate Indash
- where required by law
- to protect our legal rights
- during business restructuring or acquisition
Retailers do not receive personally identifiable information about shoppers through promotion analytics.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including:
- encrypted connections (HTTPS)
- secure authentication
- controlled access to systems
- monitoring for unauthorized access
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain your information only for as long as necessary to:
- provide our services
- maintain your account
- comply with legal obligations
- resolve disputes
- enforce our agreements
Information that is no longer required is securely deleted or anonymized where practical.
11. Your Rights
Depending on applicable law, including the Protection of Personal Information Act (POPIA), you may have the right to:
- access your personal information
- correct inaccurate information
- request deletion of your account
- withdraw consent where applicable
- object to certain processing
- request a copy of your personal information
Requests may be submitted using the contact details below.
12. Children's Privacy
Indash is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected, we will take reasonable steps to remove it.
13. International Data Processing
Some service providers may process information outside South Africa.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the Effective Date and may notify users through the application.
Continued use of Indash after changes become effective constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, you may contact:
Green Box Studio (Pty) Ltd
Email: privacy@indash.co.za
Website: https://indash.co.za
16. Account Deletion
Users may request the deletion of their Indash account at any time.
When an account deletion request is submitted, we will permanently delete or anonymize your personal information where permitted by applicable law and where it is no longer required for legitimate business or legal purposes.
Deleting your account may result in the removal of:
- Your profile information
- Grocery Lists
- Watchlists
- Saved shopping preferences
- Shopping history stored by Indash
- Notification preferences
Certain information may be retained for a limited period where required to:
- comply with legal obligations;
- resolve disputes;
- prevent fraud or abuse;
- enforce our agreements; or
- maintain financial, tax, or accounting records where required by law.
To request deletion of your account, you may:
- Use the Account Deletion option within the Indash application (where available); or
- Contact us at privacy@indash.co.za.
Once your request has been verified, we will process it within a reasonable period in accordance with applicable law.
17. Google Play Data Safety
Indash is committed to transparency regarding the collection and use of user information.
Depending on the features you use, Indash may collect or process the following categories of information:
Personal Information
- Name
- Email address
- Account identifiers
Purpose:
- Account creation
- User authentication
- Customer support
- Communication
Location Information
Approximate or precise location may be used to:
- generate shopping plans;
- identify nearby participating stores;
- display relevant promotions;
- calculate estimated travel distances.
Location information is not sold to third parties.
Shopping Information
Indash stores:
- Grocery Lists
- Watchlists
- Product quantities
- Shopping preferences
This information is used solely to provide the services requested by you, including shopping plan generation and personalized shopping recommendations.
App Activity
We may collect limited information relating to how the application is used, including:
- promotion interactions;
- shopping plan generation;
- application performance;
- feature usage.
This information helps us improve the quality and reliability of the service.
Device Information
We may collect technical information including:
- device type;
- operating system version;
- application version;
- diagnostic information;
- crash reports.
This information is used for security, troubleshooting, and service improvement.
Data Sharing
Indash does not sell personal information.
Information may be shared only with trusted service providers that help us operate the application, such as mapping, payment, email, and infrastructure providers.
Retailers receive aggregated promotion performance information and do not receive personally identifiable information about individual shoppers through promotion analytics.
Data Security
Indash uses industry-standard security measures designed to protect user information, including encrypted communications, authenticated access, and secure infrastructure.
User Control
Users may:
- update their personal information;
- disable location permissions through their device settings;
- disable push notifications;
- request deletion of their account; and
- contact us regarding privacy-related questions or requests.
18. Compliance with the Protection of Personal Information Act (POPIA)
Green Box Studio (Pty) Ltd is committed to protecting personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA).
We process personal information lawfully, fairly, and transparently, and only for purposes that are necessary to provide the Indash service or to meet our legal obligations.
In accordance with POPIA, we aim to ensure that personal information is:
- collected for specific, lawful purposes;
- processed in a manner that respects your privacy;
- kept accurate and up to date where reasonably possible;
- protected against unauthorized access, loss, misuse, or disclosure; and
- retained only for as long as necessary.
If you believe that your personal information has been processed in a manner that is inconsistent with POPIA, you may contact us using the details provided in this Privacy Policy. You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe your rights under POPIA have been infringed.